Customer Service Boot Camp
SPECIAL ANNOUNCEMENT: Don't miss the Open Invitation Customer Service Boot Camp at... more information....
It costs, on average, 6 - 10 times more to acquire a new customer than to keep an existing one.
We all know the story... consumers tell 9 - 12 people when they receive good customer service, yet they tell 20 people when they receive poor customer service.
When people become your customer, they want to be loyal. So, why do they leave? Most of the time, they leave because of small oversights and lack of attention to plain, old customer service.
This workshop answers these questions and more:
- What is "perception of value"?
- What is the relationship between client perception of value and income?
- How do you know for certain how your clients perceive the value they receive from your company?
- How does a customer decide if they got good value?
- What can you do so that your clients perceive more value in your services?
- How can you improve customer service and keep it at the highest level?
Who is it for?
This work shop is for:
- Business owners and managers
- All marketing and sales staff
- All customer service staff
- Any and all staff who have any contact with customers
The workshop covers the technology of customer service with lots of examples and drills. We train you how to improve your customer service into the future.
ONE-DAY WORKSHOP
DELIVERED IN YOUR OFFICE
CALL TODAY TO SCHEDULE
(360) 809-0661